Skeleton key on computer keyboard that says adapt change Insurance agents need to continually plan for change, not only during a pandemic. (Photo: kenary820/Shutterstock)

PropertyCasualty360 sat down with business development coach Kitty Ambers to discuss the process of change management ― especially in a world in which change is being forced on insurance professionals. Ambers has held several top executive positions with insurance trade organizations, and she is a member of the PropertyCasualty360 editorial advisory board. Currently, she serves as chief growth officer for AVYST, an InsurTech that streamlines policy submissions.

PC360: What is “change management”?

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