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How automation is transforming insurance claims handling. With help from automation, agencies will be better suited to identify potential fraud and evaluate risks that would otherwise negatively impact them financially. (Photo: Shutterstock)

Technology is transforming how insurers do business, and one important example of this is robotic process automation (RPA). While RPA in insurance is considered artificial intelligence (AI), these new systems are designed to be remarkably accessible and easy to use.

According to research from Gartner, RPA software spending is on pace to total more than $2.4 billion in 2022, globally.

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