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The demand for a positive customer experience has led to an evolution in policy document delivery. (Photo: Shutterstock) The demand for a positive customer experience has led to an evolution in policy document delivery. (Photo: Shutterstock)

Document delivery is one of the most important operations in the insurance industry. An insurance policy is the central focus of everything. Given that, the delivery of this document from carrier to policyholder is vital, delivery must be reliable, safe, timely and compliant.

Over the last 10 years, a new requirement for policyholder document delivery has emerged alongside the legacy requirements of supporting business operations and maintaining regulatory compliance: Customer experience. It’s this area that has led to an evolution in policy document delivery.

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