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No longer a technology laggard, today's insurance businesses are committed to truly evaluate and strategize around digital-first strategies. (Photo: Shutterstock) No longer a technology laggard, today’s insurance businesses are committed to truly evaluate and strategize around digital-first strategies. (Photo: Shutterstock)

This year, 2019, was a banner year for P&C insurers, as it was for many of the insurance ecosystem’s key players. In large part, this was due to the industry, which many once labeled as laggard and slow to innovate, making a strong commitment to truly evaluate and strategize around emerging business models and digital-first strategies.

Most importantly, carriers showed a new vigor when it came to meeting and exceeding customer and agent expectations. In fact, according to Strategy Meets Action, 75% of new core system deals in 2018 were for cloud-based solutions, and 2020 is likely to reveal similar trends.

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