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P&C insurance technology trends to watch in 2020

In 2020, carriers will challenge all of us to rethink the possibilities of delivering and servicing insurance in the digital age.

By Andy Dey | December 30, 2019 at 12:00 PM
No longer a technology laggard, today's insurance businesses are committed to truly evaluate and strategize around digital-first strategies. (Photo: Shutterstock) No longer a technology laggard, today’s insurance businesses are committed to truly evaluate and strategize around digital-first strategies. (Photo: Shutterstock)

This year, 2019, was a banner year for P&C insurers, as it was for many of the insurance ecosystem’s key players. In large part, this was due to the industry, which many once labeled as laggard and slow to innovate, making a strong commitment to truly evaluate and strategize around emerging business models and digital-first strategies.

Most importantly, carriers showed a new vigor when it came to meeting and exceeding customer and agent expectations. In fact, according to Strategy Meets Action, 75% of new core system deals in 2018 were for cloud-based solutions, and 2020 is likely to reveal similar trends.

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