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Addressing customer needs through automation. While consumer adoption of technology often leads to enterprise adoption, many insurance companies are aware of the convenience, accuracy and speed technology delivers. (Photo: Shutterstock)

We’ve all swiped a screen that isn’t a touch screen, expecting it to behave like a phone or tablet. At some point, we’ve felt the frustration of an online delivery arriving in three days instead of overnight. Uber or Lyft rides that take more than five minutes to arrive create a sense of frustration.

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