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The first step toward improving FNOL responses using weather data involves analyzing call volume data along with other dimensions. (Photo: National Hurricane Center/NOAA) The first step toward improving FNOL responses using weather data involves analyzing call volume data alongside other dimensions. (Photo: National Hurricane Center/NOAA)

First Notice of Loss (FNOL) is the backbone of claims handling, and directly affects a policyholder’s experience with an insurer.

One of the top challenges insurers face today is increasing the efficiency of their FNOL processes, especially when insurance contact centers experience spikes in call volume during adverse weather events. The size of these spikes can vary depending on the intensity of the adverse weather event.

 

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