X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.
Cyber incidents, in particular, concern many businesses at the moment as reports of a variety of attacks have surged in recent years. (Photo: Shutterstock) Cyber incidents, in particular, concern many businesses at the moment as reports of a variety of attacks have surged in recent years. (Photo: Shutterstock)

Insurers know that customer experience and satisfaction reflects critically on them, but many may be surprised to know that an insured’s claims experience also greatly influences their level of confidence in their insurance programs, the types of services they value and their view of their vulnerability to claims in the future.

Denny Jacob

Denny Jacob is an associate editor for NU PropertyCasualty360. Contact him at djacob@alm.com.

More from this author

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2019 ALM Media Properties, LLC. All Rights Reserved.