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Three essential insurance customer technologies for 2019

Here are three ways insurance agents can use digital technologies to create stronger customer bonds.

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To create the experience customers desire, insurance agents must consider how technology can enhance the customer relationship across every role they have. (Shutterstock) To create the experience customers desire, insurance agents must consider how technology can enhance the customer relationship across every role they have. (Shutterstock)

It’s an on-demand world, and insurance customers want the same convenience from agents that they get from other service providers such as retailers, banks and airlines.

But the agent/customer relationship is more complex in many ways.

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