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Instant Insights / 2019 Insurance Technology Essentials

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To create the experience customers desire, insurance agents must consider how technology can enhance the customer relationship across every role they have. (Shutterstock) To create the experience customers desire, insurance agents must consider how technology can enhance the customer relationship across every role they have. (Shutterstock)

It’s an on-demand world, and insurance customers want the same convenience from agents that they get from other service providers such as retailers, banks and airlines.

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