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When a policy is entered in the AI system, the system reads it and immediately sees whether there's anything similar in the database. (Photo: Shutterstock) When a policy is entered in the AI system, the system reads it and immediately sees whether there’s anything similar in the database. (Photo: Shutterstock)

The days of adjusters laboriously poring over Excel spreadsheets to review insurance policies may one day be a memory at the Texas Department of Insurance (TDI). The department is currently testing the use of artificial intelligence (AI) to instantly scan and compare mountains of data. Insurance Commissioner Kent Sullivan sees AI as a “game-changer” in helping TDI modernize its practices to better protect consumers and ensure regulatory consistency.

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