Instant Insights / Improve Customer Experience & Loyalty

Consumers can be fickle, and many will change an agent or insurer based on a single negative experience. Discover ways to improve customer experience and build long-term loyalty through technology, engagement and more.

Best Practices

5 approaches for putting insureds first

Standing out in today’s competitive insurance market requires an outstanding customer experience, a good strategy and the right technology.

Thank you for sharing!

Your article was successfully shared with the contacts you provided.

In this crowded marketplace, it can be difficult for insurers to distinguish themselves from competitors on price and coverage. Performance in claims handling and excellence in customer service can offer a much-needed competitive advantage. Insurers who strive to place their clients’ needs front and center can turn any insured event into an opportunity to refine their processes, improve retention and build brand loyalty.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
Educational webcasts, resources from industry leaders, and informative newsletters.
Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account? Sign In Now

America's Claims Executive (ACE) 2020Event

ACE Leadership Forum & Expo is the annual conference for Senior Claims Executives in Insurance organizations.

Get More Information

PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events