Home

Instant Insights / Improve Customer Experience & Loyalty

Consumers can be fickle, and many will change an agent or insurer based on a single negative experience. Discover ways to improve customer experience and build long-term loyalty through technology, engagement and more.

X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.
Improving customer service. The secret to understanding the needs of your clients is to listen to them. (Photo: Shutterstock)

In this crowded marketplace, it can be difficult for insurers to distinguish themselves from competitors on price and coverage. Performance in claims handling and excellence in customer service can offer a much-needed competitive advantage. Insurers who strive to place their clients’ needs front and center can turn any insured event into an opportunity to refine their processes, improve retention and build brand loyalty.

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2019 ALM Media Properties, LLC. All Rights Reserved.