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Claims executive stresses. Rapidly evolving technology, changing customer expectations and the impending talent gap are causing some claims execs a few sleepless nights. (Photo: Shutterstock)

Yesterday, our experts shared that the talent shortage, increasing cyber risks, political uncertainty, balancing service and cost, rapidly changing technology and consumer expectations are some of the factors causing them concern. Finding solutions requires innovation and creativity, and many insurers are engaging their staffs to help solve these issues.

Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at pharman@alm.com

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