Growth in 2019: Five common themes of successful independent insurance agents

Independent insurance agents who average two or more contacts per year with their customers are growing 55% more than their counterparts who are not making contact with their customers.

With 2018 now in the rearview mirror and the industry’s focus on the road ahead, there is tremendous opportunity on the horizon for independent agents, and particularly those who are investing in capabilities that lead to more growth for their businesses.

While the industry was tested by heightened competition, developing loss trends, changing customer preferences and an increasing talent gap, our partners tell us they are optimistic about 2019, and bullish about their long-term future. We at The Hanover Insurance Group share their enthusiasm.