Digital claims processing. Automation and digital engagement are the price of entry into the new era of automated claims. (Photo: Shutterstock)

It’s the perfect storm: radically changing customer expectations, record-setting catastrophe losses, and disruptive technologies poised to make good on promises to transform claims. The momentum has been building, with early adopters driving change. The ecosystem of capable technologies has evolved, and at the same time, customers are primed for fast and frictionless interactions.

Next year may finally be the tipping point in the insurance industry, with carriers that accelerate the adoption of digital claims technologies likely pulling ahead in the market. Those that delay may be left behind with sluggish profits and a dwindling customer base.

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