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The meaning behind customer service is evolving. (Shutterstock) The meaning behind customer service is evolving. (Shutterstock)

A recent State Farm commercial showing a malfunctioning robot trying to handle an insurance claim sparked a social media dust-up between Lemonade and State Farm and created an interesting discussion around the potential success of using AI bots in place of agents.

At Clearsurance, we were inspired to look into what consumers were saying in Lemonade reviews and State Farm reviews to determine if consumers had a preference for agents or bots.

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