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Customer service rep When customers quickly get the answers they are looking for from a friendly and knowledgeable team, they are more likely to be satisfied with their experience and with the company they are doing business with. (Photo: iStock)

The beginning of October marks National Customer Service Week, which recognizes the important role that customer relationships play in virtually every industry. After all, customers are at the heart of every business’s success and their satisfaction must be a top priority.

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