{
  "author": {
    "name": "Mark Mileusnic",
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    "articles": [
      {
        "uri": "/2018/10/02/3-keys-to-world-class-insurance-customer-service-shared-by-ncci/",
        "title": "3 keys to world-class insurance customer service, shared by NCCI",
        "byline": "Mark Mileusnic",
        "kicker": "Commentary",
        "prettyDate": "October 02, 2018",
        "timeToRead": "4 minute",
        "image": {
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        "summary": "Customers are at the heart of every business's success and their satisfaction must be a top priority.",
        "body": null
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}