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Instant Insights / Digital solutions: What insurance agents & brokers need to know

To stay competitive, agents & brokers need to embrace technology. Digital tools offer opportunities to demonstrate your expertise, reach new audiences and engage with existing clients.

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Customer service expectations in the insurance industry have seismically shifted in the last couple of years. (iStock) Customer service expectations in the insurance industry have seismically shifted in the last couple of years. (iStock)

Today’s insurers must meet the growing customer demands for convenience, choice, a personalized experience, and a faster, automated service across the whole insurance journey, from purchase to first notice of loss (FNOL) to settlement.

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