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“Ensuring that we have good communication with our customers in their time of need is an essential part of the claims process,” Kelly Robson, Aviva’s UKGI Home Claims Director, said about that company’s recent adoption of Symbility LINK™. “Ensuring that we have good communication with our customers in their time of need is an essential part of the claims process,” Kelly Robson, Aviva’s UKGI Home Claims Director, said about that company’s recent adoption of Symbility LINK™.

Symbility Solutions Inc., the Toronto software company focused on modernizing the insurance industry, has announced that the insurer Aviva recently adopted LINK™, Symbility’s collaborative cloud-based platform, to improve the claims experience for its UK home and commercial property customers. Symbility LINK™ has been designed to bridge the communication gap between carriers, their supply chain partners and policyholders.

Metromile, the pay-per-mile car insurance in the U.S., has announced that Tokio Marine Holdings, Inc., the largest P&C insurance group in Japan, has become the first insurance carrier to license Metromile’s Connected Intelligence Platform. The first-of-its-kind artificial intelligence (AI) platform was designed to provide real-time insights into a customer’s lifetime value and improve the claims journey through the collection and integration of targeted data throughout the customer lifecycle. The result is greater efficiency and a more premium customer experience. The platform includes two core products, Customer Intelligence and Claims Intelligence that will be rolled out over the coming months.

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