Insurers face challenges in today's business landscape when they make automated processes options. (Photo: Shutterstock) Insurers face challenges in today’s business landscape when they make automated processes optional. (Photo: Shutterstock)

Many insurance business processes have been automated, such as such as risk and rate assessments. But there remains a massive opportunity for insurers to further optimize automation technology.

Why should insurers continue to develop automation solutions? Because new, agile InsurTech startups tend to be more customer-centric, which creates expectations that legacy players will need to meet to stay competitive.

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