The workforce of the 21st century is priming itself for an automated future, and the consequences that follow: a shift toward strategic collaboration with intelligent software that will deeply impact insurance brokers. To stay relevant, they must be able to survive — and thrive — in a digital world.

Deep Learning and advancements in Artificial Intelligence (AI) have been the driving force behind the evolution of computer-customer interaction, otherwise known as software bots. Previously able to only perform basic routine tasks, bots are now able to make meaningful decisions. In fact, according to The Economist, there are many jobs that will be entirely replaced by computers in the next 20 years.

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