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How insurance brokers remain relevant in the 21st century

The jobs that automation will fail to replace are those that require unique insights or skills in a dynamic environment.

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Insurance brokers can thrive in this new digital landscape by further developing their understanding of emerging risks to complex businesses, and the steps that must be taken to mitigate these risks. (Photo: iStock)

The workforce of the 21st century is priming itself for an automated future, and the consequences that follow: a shift toward strategic collaboration with intelligent software that will deeply impact insurance brokers. To stay relevant, they must be able to survive — and thrive — in a digital world.

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