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Despite sunny predictions regarding the capacity of artificial intelligence to revolution insurance services, insurers remain challenged by data quality control, privacy concerns and infrastructure compatibility. (Photo: iStock)

Insurance industry leaders are convinced artificial intelligence (AI) will “revolutionize the customer experience and empower agents, brokers and employees,” according to the Technology Vision for Insurance 2017 study from Accenture.

Elana Ashanti Jefferson

Executive Editor Elana Ashanti Jefferson is a veteran journalist and communications professional. She can be reached by sending email to ejefferson@alm.com.

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