Developing an exemplary workers' compensation program and herding cats have a few things in common.

Actually, they have a lot in common.

The department tasked with doing this is responsible for, among many other things: developing and instituting safety protocols for all employees and then ensuring those best practices are clearly communicated to the troops; working with one's TPA to ensure the timely handling of claims when they do arise; the development and execution of return-to-work programs; and the management of budgets and personnel with which to accomplish all this.

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Well-being of your workforce

The essential ingredient, however, in developing a truly effective workers' comp program — the elusive element I've noticed is always present — is this: a sincere sense of responsibility for the well-being of your workforce. No matter how long that journey will take at your organization, it has to begin with that first step.

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Shawn Moynihan

Shawn Moynihan is Editor-in-Chief of National Underwriter Property & Casualty. A St. John’s University alum, Moynihan has earned 11 Jesse H. Neal Awards, the Pulitzers of the business press; seven Azbee Awards, from the American Society of Business Press Editors; two Folio Awards; and a SABEW award, from the Society of American Business Editors & Writers. Prior to joining ALM, he served as Managing Editor/Online Editor of journalism institution Editor & Publisher, the trade bible of the newspaper industry. Moynihan also has held editorial positions with AOL, Metro New York, and Newhouse Newspapers. He can be reached at [email protected].