Based in Walnut Creek, California, CSAA Insurance Group is a 100-plus-year-old company that in recent years took decisive steps to modernize its core property & casualty business.

In addition to establishing an Innovation Center dedicated to exploring and developing new insurance products and services for the future, this AAA insurer has also enlisted a Silicon Valley veteran: Debbie Brackeen recently came on as CSAA’s chief strategy and innovation officer, and will oversee the company’s technology, product and service delivery upgrades.

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Elana Ashanti Jefferson

Executive Editor Elana Ashanti Jefferson is a veteran journalist and communications professional. She can be reached by sending email to [email protected]

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