Insurance industry leaders are convinced artificial intelligence(AI) will "revolutionize the customer experience and empoweragents, brokers and employees," according to the Technology Vision for Insurance 2017 study fromAccenture.

"Our research shows that insurers are investing in AItechnologies to, among other things, improve customer interactionsbased on written and spoken interactions, gestures, interactivetouch displays and hybrid mixed-reality platforms that merge thevirtual and the real world, with each customer exchange becomingincreasingly personalized," said John Cusano, senior managingdirector and global head of the Accenture Insurancepractice. Accenture is an international managementconsulting and business services firm based in Dublin, Ireland.

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Elana Ashanti Jefferson

Elana Ashanti Jefferson serves as ALM's PropertyCasualty360 Group Chief Editor. She is a veteran journalist and communications professional. Reach her by sending an e-mail to [email protected].