Which auto insurance companies do consumers prefer? Insure.com surveyed current customers of large car insurers and asked them to rate them based on five measurements.

Insure.com commissioned Op4G to survey more than 3,700 insurance customers nationwide in June 2016. The survey collected customer ratings for 20 leading companies in the auto category. Only current customers of the insurers on Insure.com's lists were surveyed.

Auto insurers were ranked according to a weighted five-point measurement of the following factors:

Customer service
Value for price
Claims processing
Would renew and
Would recommend

Weighted measurements were derived from surveyed policyholders' rank of prioritization of these factors.

Keep reading to find out which companies rank highest among consumers for auto insurance.

20. Farmers Insurance

Score (out of 100): 81.1

Value for price: 75
Customer service: 83
Claims service: 83
Customers who recommend: 83%

19. Esurance

Score: 81

Value for price: 81
Customer service: 80
Claims service: 92
Customers who recommend: 85%

18. Erie Insurance

Score: 85.4

Value for price: 89
Customer service: 87
Claims service: 80
Customers who recommend: 87%

17. 21st Century Insurance

Score: 86.3

Value for price: 87
Customer service: 81
Claims service: 90
Customers who recommend: 87%

16. Liberty Mutual Insurance

Score: 86.5

Value for price: 80
Customer service: 86
Claims service: 96
Customers who recommend: 83%

15. The General Insurance

Score: 86.9

Value for price: 89
Customer service: 86
Claims service: 88
Customers who recommend: 85%

14. Allstate Fire and Casualty Insurance Co.

Score: 87

Value for price: 78
Customer service: 92
Claims service: 92
Customers who recommend: 86%

13. Safeco Insurance

Score: 87.6

Value for price: 89
Customer service: 89
Claims service: 84
Customers who recommend: 86%

12. Titan Insurance

Score: 88

Value for price: 88
Customer service: 85
Claims service: 89
Customers who recommend: 89%

11. Geico

Score: 88.1

Value for price: 81
Customer service: 89
Claims service: 94
Customers who recommend: 87%

10. Nationwide Insurance

Score: 89

Value for price: 83
Customer service: 90
Claims service: 92
Customers who recommend: 88%

9. American Family Insurance

Score: 89.2

Value for price: 90
Customer service: 90
Claims service: 88
Customers who recommend: 86%

8. Progressive Group of Insurance Cos.

Score: 89.6

Value for price: 86
Customer service: 88
Claims service: 93
Customers who recommend: 88%

7. The Hartford

Score: 90.2

Value for price: 91
Customer service: 90
Claims service: 88
Customers who recommend: 88%

6. State Farm Mutual Automobile Insurance Co.

Score: 90.4

Value for price: 85
Customer service: 92
Claims service: 92
Customers who recommend: 88%

5. Mercury Insurance

Score: 91.1

Value for price: 93
Customer service: 94
Claims service: 90
Customers who recommend: 86%

4. Travelers Cos.

Score: 91.2

Value for price: 89
Customer service: 91
Claims service: 98
Customers who recommend: 84%

3. CSAA Insurance Group

Score: 91.3

Value for price: 92
Customer service: 88
Claims service: 93
Customers who recommend: 90%

2. Auto Club of Southern California

Score: 94.8

Value for price: 95
Customer service: 94
Claims service: 96
Customers who recommend: 91%

1. USAA

Score: 97.2

Value for price: 91
Customer service: 100
Claims service: 100
Customers who recommend: 92%

Special Reports /

20 best car insurance companies of 2016 ranked by consumers

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