This is the first installment of a series detailing the fivedisciplines at the core of an effective data metrics program forclaims litigation organizations.

Claims organizations are under constant pressure to controllitigation management costs, increase internal claims staffefficiency, and improve outcomes of their litigated claims. As aresult, many have undertaken efforts to capture and use data to guidedecision-making.

Some are already using carefully honed metrics to inform theircase management strategies, while others are just beginning tounderstand how data can help them toward their goals. Wherever yourorganization is on the maturity curve, there are steps you can taketo be sure that you are optimizing the impact of your metrics.

Getting started

A typical litigation program generates an enormous amount ofdata about each claim and case. For example, you probably haveinformation available about policyholders, litigants, case age andduration, settlement terms, outside counsel billing, and many otheraspects of your operations. But not all of this data is equal invalue. Choices must be made about which data is useful indetermining the best course for moving forward on individual casesas well as on a departmental level.

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