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Pair honesty with empathy to navigate transactions with individuals who may be experiencing extreme stress, loss or sadness. (Photo: iStock)

It’s not unusual for financial advisors, insurance agents and employee benefits specialists to confront clients in crisis.

Elana Ashanti Jefferson

Managing Editor Elana Ashanti Jefferson is a veteran journalist and communications professional. She can be reached by sending email to ejefferson@alm.com.

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