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It’s an exciting time for insurance carriers and related companies eager to innovate and advance their technologies and solutions. A 2014 Morgan Stanley industry report cited the P&C insurance sector as the lowest performing of all major industries for customer engagement, just slightly below energy companies. For an industry historically focused on customer care, many Homeowners’ insurance providers are failing to fully engage their policyholders, especially during critical junctures like claim filings. What solutions can insurance companies use to effectively engage today’s homeowner?

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