Thank you for sharing!

Your article was successfully shared with the contacts you provided.

We’re salespeople. That means we don’t do details. We don’t do follow-up, administration or operational efficiency. And we most definitely do not, under any circumstances, do customer service.

Am I the only one who resents that stereotype? The key to good customer service is simple communication. I once heard that good customer service means calling them before they call you. Isn’t that the truth? The one thing you don’t need from a customer is, “I’ve left messages, but haven’t heard back.”

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.