Editor's note: William Heitman is managing director, The Lab Consulting.
Almost anyone who's spent time in an independent agency will agree that operations can be plagued by inefficient, unproductive work activities. Meaningful changes that enhance efficiency and increase productivity have proven difficult to make.
It doesn't have to be this way. In fact, insurance firms and their agencies only need to look at their knowledge workers, those who “toil with their minds” in sales, quotes, claims processing and premium collection, to find vast, untapped sources of economic value hiding in plain sight.
Recommended For You
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
