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Editor’s note: David A. North is President and CEO of Sedgwick Claims Management Services.

As the claims industry continues to grow and evolve, so must our workforce—and so must the ways in which we attract and retain that new talent. Technology advancements, shifts in client expectations for more than standard compliance, changing demographics in our country and other factors all contribute to the current trends and challenges we’re seeing across the industry today. It’s important for us to stay ahead of the curve on these emerging shifts and plan ahead for how to continue achieving the best outcomes for both our clients and their employees.

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