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(Editor’s Note: This is the first of five artIcles to be published honoring the 2013 Insurance IT All-Stars. Also read features on Homesite Insurance CIO Peter Settel, West Bend Mutual’s Tracey Berg, Allstate’s Suren Gupta, and Cypress Insurance’s Dan Colarusso.)

In all the jobs that David Lawless has held in his life—from being a contract employee working on IBM systems to his current job as chief administrative officer for Magna Carta Companies—one thing in all of them remains in common: He likes to improve efficiency and quality by developing a business and technology strategy with his team.

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