NICE Systems has launched a new technology solution to track fraud patterns and screen phone interactions for deception.

The solution, named Contact Center Fraud Prevention, combines NICE Actimize's expertise in fraud with NICE's experience in the contact center. It can be deployed as a standalone contact center solution or as part of the NICE Actimize enterprise fraud offering.

Organizations can use the system to potentially reduce fraud-related losses without creating service hurdles or compromising the customer experience. The company says these benefits can be realized because the system incorporates a multi-layered approach, which includes non-intrusive voice biometrics technology, speech and transactional analytics, and real-time capabilities.

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