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Would you ever drive a car while wearing a blindfold? How about signing a contract that could make or break your business without reading it? Most probably would not be so reckless. Yet many small-business consumers buy insurance coverage without having a clue as to what their policies actually say–and appear to be anything but happy about that state of affairs.

Insurance policies may never be beach-reading material, but small-business buyers are often frustrated by an inability to easily comprehend their coverage terms and conditions, two recent Deloitte Research focus groups revealed.

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