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Customer satisfaction for homeowners insurers climbed to its highest level in 12 years, with satisfaction and loyalty highest among customers who bundled their policies with other insurance products, a recent survey says.

The latest J.D. Power and Associates homeowners-insurance survey of more than 12,600 customers indicates a higher rate of overall satisfaction compared to last year. On a 1000 point scale, homeowners insurance companies averaged a score 785 this year—a 16 point improvement over last year and the highest satisfaction level in the 12-year-old study, says J.D. Power.

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