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The proliferation of smartphones and tablets is growing at an exponential rate. We can book travel and schedule vehicle service appointments. We can even manage many aspects of an insurance claim—from reporting the claim to communicating with the adjuster or collision shop.

But while you’re more than able to review claims in your claims system and monitor communications from your adjusters, insureds and claimants, do you have that same confidence that your direct repair shops are communicating effectively?

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