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Mike Stapleton, senior vice president, claims administration at CNA, responded to some questions about the technology factors that affect the way CNA and its claims unit operate and how technology is affecting the performance—and the demands—of adjusters.

PropertyCasualty360: What is the state of your claims administration system? If it is a legacy system, what are the drawbacks? If you have upgraded your technology, what kind of benefits have you seen?

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