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We’ve discussed the human element quite a bit of late in stories concerned with the implementation of new software solution, but it’s an issue that won’t go away, particularly for small and mid-tier companies that have yet to make the technology changes that we write about so often here.

In an article I’m writing for Tech Decisions on analytics, Frank Petersmark, CIO advocate for X by 2, reminded me once again how important it is for carriers to modernize their core systems in order to obtain some of the process improvements that make even the smallest of carriers somewhat competitive with the big guys in the industry.

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