Novarica hasn't finalized all the numbers from a recent survey conducted of insurance agency personnel—everyone from principals to agents to CSRs—but the research and advisory firm's Karlyn Carnahan gave a sneak peak last week in a Webinar hosted by PropertyCasualty360.com and Tech Decisions.
Since the majority of those surveyed by Novarica are between the ages of 40 and 70 (so much for early retirement), it was no surprise the three areas agency personnel want most from their carriers are responsiveness of underwriting, speed of underwriting decisions, and competitive product offerings.
These certainly aren't new points of contention between carriers and agencies. These issues go back to the dawn of the industry. Carriers need to be sure underwriting decisions are done right and for that to happen today, the right technology tools need to be in place.
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