Exigen Insurance Solutions, a provider of insurance core systems, announces that BillingCore v3.6 is now available. BillingCore is a best-of-breed component of Exigen Suite, an enterprise suite for policy administration, billing, and claims management.

The enhancements and new functionality added to BillingCore in this new release allows insurers to maximize opportunities for customer satisfaction and retention through their billing process while controlling premium billing and collections costs.  The core focus of the BillingCore release is twofold: firstly, to improve the system user experience, resulting in a faster and more satisfying response to customer needs; and secondly, to expose more detailed billing data to improve both risk analysis and process and performer analysis. Enhancements include:

• Extended rule-making capabilities 
• More flexible payment plans and process automation
• Improved agency and billing management
• Enhanced agent and customer self-service 
• Greatly expanded billing analytics and reporting through integration with Dynamic Analytics, Exigen Suite's new business intelligence tool

 “Insurers continue to experience significant pain points around their billing operations. With customer service expectations rising, and high customer acquisition costs, they need solutions that create customer loyalty,” says Rowshi Pejooh, vice president of product management at Exigen. “In this upgrade of BillingCore, we have worked with our customers and billing experts to develop user-centric enhancements that equip insurers with the tools to analyze billing operations and to create flexible billing plans and operations for a frictionless customer experience.”

Version 3.6 of BillingCore includes the following features:

• Direct and agency billing, including single policy- and account-level billing
• Configurable role-based workspaces for different levels of users
• Flexible payment plans, including mid-term adjustment
• Dynamic installment schedule updating
• Multiple payment options, including EFT, credit cards, and mortgagee billing
• Web presentment of billing options to agents and customers
• Workflow management of work items moving between billing and other enterprise areas
• Optional CRM and full integration to separate call center customer service tools
• Business user configurable bill plan rules  
• Out-of-the-box and customizable billing reports for audit and control of billing transactions, receivables, and refunds
• Role-based Billing Dashboard and Billing Scorecard function