Exigen Insurance Solutions, a provider of insurance coresystems, announces that BillingCore v3.6 is now available.BillingCore is a best-of-breed component of Exigen Suite, anenterprise suite for policy administration, billing, and claimsmanagement.

The enhancements and new functionality added to BillingCore inthis new release allows insurers to maximize opportunities forcustomer satisfaction and retention through their billing processwhile controlling premium billing and collections costs. Thecore focus of the BillingCore release is twofold: firstly, toimprove the system user experience, resulting in a faster and moresatisfying response to customer needs; and secondly, to expose moredetailed billing data to improve both risk analysis and process andperformer analysis. Enhancements include:

• Extended rule-making capabilities
• More flexible payment plans and process automation
• Improved agency and billing management
• Enhanced agent and customer self-service
• Greatly expanded billing analytics and reporting throughintegration with Dynamic Analytics, Exigen Suite's new businessintelligence tool

“Insurers continue to experience significant pain pointsaround their billing operations. With customer service expectationsrising, and high customer acquisition costs, they need solutionsthat create customer loyalty,” says Rowshi Pejooh, vice presidentof product management at Exigen. “In this upgrade of BillingCore,we have worked with our customers and billing experts to developuser-centric enhancements that equip insurers with the tools toanalyze billing operations and to create flexible billing plans andoperations for a frictionless customer experience.”

Version 3.6 of BillingCore includes the following features:

• Direct and agency billing, including single policy- andaccount-level billing
• Configurable role-based workspaces for different levels ofusers
• Flexible payment plans, including mid-term adjustment
• Dynamic installment schedule updating
• Multiple payment options, including EFT, credit cards, andmortgagee billing
• Web presentment of billing options to agents and customers
• Workflow management of work items moving between billing andother enterprise areas
• Optional CRM and full integration to separate call centercustomer service tools
• Business user configurable bill plan rules
• Out-of-the-box and customizable billing reports for audit andcontrol of billing transactions, receivables, and refunds
• Role-based Billing Dashboard and Billing Scorecardfunction