After interviewing Alfa Insurance's Eileen Senn last week it was easy to hear the pride in her voice as she discussed the performance her claims team following the April 27 tornado that ravaged northern Alabama.

What I liked best about the story was Alfa's ability to get the majority of the claims filed out in the field, thanks to mobile communication technology. Mobility has been an issue on the table for insurers for years, but it has finally taken a place of prominence in the operations of carriers.

Senn explained how just one year ago, Alfa's claims adjusters would have been using paper forms to begin the process of restoring people's lives. When the subject of the discussion is “restoring people's lives” it helps if the actions surrounding such discussions can take place instantly—right before the very eyes of the claimants.

Recommended For You

Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader

Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
  • Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
NOT FOR REPRINT

© Touchpoint Markets, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more inforrmation visit Asset & Logo Licensing.