While mobility and social media cross multiple industries, there are three vertical challenges that I expect IASA attendees to continue discussing next week in Nashville, just as they did last week in San Diego:

Core solutions: Replacing legacy solutions in both policy administration and claims continues to be a major worry for those who haven't had the courage or the financing to proceed, and they are competitive advantages for those that were lucky enough to get these issues started. The world is turning on a dime and businesses that don't have the flexibility or agility to turn with it are going to be left behind.
Analytics and business intelligence: Being smarter than your competition doesn't always guarantee victory, but as the old saying goes, that's where you should probably place your bets. Data projects are scary and time consuming, but why have you bothered collecting all that data if you don't know what to do with it?
Real-time download: Whatever you want to focus on—straight-through processing, SEMCI—you are almost certain to make your independent agents happy and happy agents are productive agents. There is plenty more discussion concerning real time for commercial lines as well. That side of the business got off to a rough start with real-time download, but there's no reason to believe it's impossible to achieve.

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