What specific areas do you see the most weaknesses among insurance carriers where new technology could offer the most help?
Gary Kirkham, principal, insurance industry solutions, Pegasystems: The efficiency and effectiveness of an insurer’s claims experience can be a competitive differentiator or a competitive liability. A difficult or negative claims experience can be detrimental to an insurer’s bottom line and brand—often to the direct benefit of the insurer’s competition.
(To read what other vendors have to say on these issues, check out Part 1 of the series, Part 2, Part 3 or Part 4.)
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