Thank you for sharing!

Your article was successfully shared with the contacts you provided.

What specific areas do you see the most weaknesses among insurance carriers where new technology could offer the most assistance?

Frank Neugebauer, CIO of Burns & Wilcox: Tight coupling of the user experience to vendor implementations. As suggested in your blog post, coupling the user experience to the back end limits the ways information can be expressed, both visually (e.g., by device type) and non-visually (e.g., Web services). The vendor community is really improving this by providing Web services, but insurance carriers are still too quick to use the vendor’s UI. Taking control of the user experience—while not a technology—is the answer here.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.