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The explosion of sites like Twitter, Facebook, and LinkedIn — most often referred to as “social media” sites — is providing unprecedented access to information for insurance claim and fraud investigators. Whether it’s simply using the sites to help visually identify a claimant who is under surveillance or gaining access to damning evidence freely available to anyone (just ask Paris Hilton), investigators are doing themselves a great disservice if they aren’t at least looking at these types of sites while doing their jobs.

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