A few tough years can make us all wish for a return to normal, or, as President Warren G. Harding called it 90 years ago, a “return to normalcy.”

Our friends at Celent have one-upped Harding (not to difficult if you’ve been watching HBO’s Boardwalk Empire) with a new report from Donald Light called The New Normal (you can get a summary of it here, but you’ll have to pay for the full report).

Fellow Celent analyst, Mike Fitzgerald, joined me at the MajescoMastek user conference this week and touched on the report as part of a panel discussion on transformation through the use of BPO and ITO.

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