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BPO Is a Return to Normalcy

A few tough years can make us all wish for a return to normal, or, as President Warren G. Harding called it 90 years ago, a "return to normalcy."

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A few tough years can make us all wish for a return to normal, or, as President Warren G. Harding called it 90 years ago, a “return to normalcy.”

Our friends at Celent have one-upped Harding (not to difficult if you’ve been watching HBO’s Boardwalk Empire) with a new report from Donald Light called The New Normal (you can get a summary of it here, but you’ll have to pay for the full report).

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