Thank you for sharing!

Your article was successfully shared with the contacts you provided.

The moment an auto policyholder gets the repaired vehicle back, there’s a lot riding on his or her opinion of the whole claim experience. The policyholder’s future economic behavior toward both shop and insurer can be predicted by answers to these classic post-claim CSI questions:

Dig Deeper


Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2019 ALM Media Properties, LLC. All Rights Reserved.