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Earlier this month after the CICA conference in Orlando, I visited my mother, who lives in the area, for a few days.

Risk management, always a focus of mine, came up a several times. In fact, we had a few opportunities to witness first-hand the real meaning of risk management and its implications. First, during a heavy downpour, we stopped at a popular sea-side cafe for dessert. People were tracking water into the entryway and soon the staff pulled out a mop. The wet mop was ineffective and unfortunately the floors were made of potentially slick ceramic tiles—a recipe for disaster. Then they pulled out a standard bright yellow “caution, wet floors” sign. Good so far. But then they placed it in a location and angle that made it impossible to see when entering the restaurant. Not so good.

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