QuestionCoverArt1“What we have here is a failure to communicate.” That famous quip–delivered by a cruel prison warden to sassy convict Paul Newman in “Cool Hand Luke”–captures perhaps the most important finding in the “Producer Satisfaction Survey” conducted by Deloitte, in partnership with National Underwriter.

Insurers love to boast about the “partnership” they enjoy with their independent agents and brokers, but the truth is that while almost all carriers talk the talk, apparently only a select few truly walk the walk.

That’s the biggest conclusion I drew from the survey, which forms the basis of this week’s cover story. (You may check out the main survey story at, and two related articles at and

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including and

Already have an account?



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join now!

  • Unlimited access to - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including, and
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2023 ALM Global, LLC. All Rights Reserved.