QuestionCoverArt1“What we havehere is a failure to communicate.” That famous quip–delivered by acruel prison warden to sassy convict Paul Newman in “Cool HandLuke”–captures perhaps the most important finding in the “ProducerSatisfaction Survey” conducted by Deloitte, in partnership withNational Underwriter.

Insurers love to boast about the “partnership” they enjoy withtheir independent agents and brokers, but the truth is that whilealmost all carriers talk the talk, apparently only a select fewtruly walk the walk.

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