Not a day that goes by that we don’t hear news of layoffs, downsizing, bankruptcies, the stock market’s downturn, and the dismal state of the housing market. With the unemployment rate at over 9.5 percent, we all know friends or family members who have lost their jobs, homes, investments, and — in some cases — life savings. One cannot help but wonder, “Am I next?”

The mere thought of being unemployed is stressful. The insurance industry has been faring relatively well; however, it suffered its worst first quarter in 20 years. Combine this news with the overall feeling of vulnerability and the stress of being in claims, and you have employees feeling the pressure. While claims may not be viewed as the most stressful job, I believe we can all agree that it is up there. After all, we are dealing with those who have suffered a very real loss, whether it is a family member, a home, or a car.

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